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Mastercard World Elite

Mastercard World Elite

  • Mastercard Concierge service – your personal assistant abroad
  • Travel insurance – wide range of insured risks for you and your family
  • Priority security check at Riga, Tallinn and Vilnius international airports
  • Priority Pass – the opportunity to use business lounges at over 700 international airports

The Mastercard World Elite credit card has become a worldwide symbol of quality and privileges, as it provides personalised services and special advantages.

World Elite travel insurance policy is included in the card’s usage fee and it provides you with an especially broad range of insured risks and higher indemnity amounts. The insurance policy is valid both for your private and business travel, furthermore – it is valid even if you enjoy taking part in higher risk sports, such as alpine skiing, snowboarding or scuba diving (for more details – view below the travel insurance agreement terms and conditions, Table 1, section 1.15.2).

  • The insurance policy remains in force worldwide for the whole duration of the card, except for the card holder’s country of residence.
  • Insurance also covers card holder’s travel companions – spouse and children up to the age of 24 who are studying and have not married.
  • Travel insurance is valid even if the travel expenses were not covered with the World Elite card.
  • World Elite travel insurance includes:
    • medical help up to 300 000 EUR (the only sublimit is set for dentistry);
    • accident insurance risks;
    • luggage insurance and travel risks, including travel cancellation and early interruption, missed connected flights and delays of 4 hours or more;
    • civil liability risks up to 75 000 EUR;
    • renewal of personal documents;
    • cash theft risks up to 500 EUR;
    • purchases made with debit card in Latvia and abroad – up to 4000 EUR per year;
    • other insured risks;
    • Europe+ territory also includes COVID-19 insurance coverage (medical care and travel cancellation or interruption due to COVID-19). You can read more in your insurance policy.

The insurance confirmation is available in the internet bank section “Messages/E-invoices”. If you are unable to find it, please call us at +371 2666 8777 or your private banker.

You can find more information about the insured risks and limits in the attachments.

Mastercard World Elite card insurance is provided by If P&C Insurance AS Latvijas filiāle.

You can report a claim:

by phone +371 6688 8833, for calls from USA + 180 0694 9470

by filling in an application online
(to report a claim, enter your policy number, and in policy holder’s registration numbers field – the SEB registration number: 40003151743)



The Mastercard Concierge service means your personal assistant abroad, available on a 24/7 basis. The price for concierge service is included in the monthly fee for Mastercard World Elite.

To contact your personal assistant, call +371 67779955.

Your personal assistant will provide you with information on various matters, advise you on the best service providers in various fields, and, if necessary, make service reservations/bookings and pay for them.

Mastercard Concierge serviss

Services offered by the personal assistant


  • Providing information on the destination of the travel, business etiquette abroad, the required travel documents, and weather information.
  • Making travel, hotel, flight and car hire bookings.
  • Arranging special types and options of travel, such as charter flights and yacht trips.


  • Procuring concert, ballet, opera and sports event tickets.
  • Making restaurant reservations.
  • Providing information on the availability of golf courses around the world.
  • Providing information on organising events.
  • Ordering and delivering gifts and flowers.


  • Providing information on interpreter/translator services.
  • Providing information on exhibitions, seminars and the possibility of attending and participating in them.
  • Organising corporate events.

Mastercard personal assistant will inform you about the prices of services and their delivery deadlines.

Subject to your approval, your personal assistant may pay for the services, using your World Elite card data.

Having a personal assistant does not guarantee the lowest price; it rather means premium quality for services you receive.

Purchases made with SEB credit card starting from 10.03.2021 (for example, furniture, clothing, footwear, musical instruments, sports and leisure items, toys, household appliances, computer and other goods intended for long-term use) are insured.

Purchase insurance doesn’t require additional application, it is free of charge and also applies to online purchases.

Insurance object is not:
  • items whose purchase price is over 1000 euros;
  • used (not new) items at the time of purchase;
  • items rented and/or leased;
  • items that are not fully paid for at the time of insurance event, including items purchased on a post-paid basis;
  • services, including prepaid services;
  • motor vehicles, trailers, water and air vehicles, their equipment, parts and accessories equipment necessary for their maintenance;
  • cash, stamps and coins, tickets, receipts, vouchers and other means of payment;
  • precious stones, precious metals and items made using them;
  • works of fine art, except the works of applied art;
  • bear coats;
  • animals, plants;
  • weapons;
  • food, beverages, medicine, items with a normal shelf life with less than 3 months and other disposable articles, including items intended for a single use;
  • real estate, building, building materials, parts of buildings, equipment and accessories intended to be attached to buildings, such as air conditioners and heating equipment;
  • small buildings, fountains, swimming pools, hot tubs and barrels, plat and/or climbing constructions, greenhouses, garages, walkways, enclosures, irrigation hoses and systems, etc.;
  • items recycled, rebuilt and repaired at the time of the purchase;
  • damaged or dirty items at the time of the purchase;
  • items purchased for resale, business or professional activity;
  • items left in a public space without supervision. “Supervision” means that the Insurer or legal owner of the Insurance object keeps the property in such a way that the Insured will immediately notice the theft or damage to the item;
  • accumulators, batteries, filters, lights, engine belts, cassettes and other wearing parts;
  • documents;
  • collections;
  • items, which the Insurer is prohibited from keeping in accordance with the law.

Insurance coverage start and expiration

Purchase insurance automatically takes effect as soon as the purchased product is handed over to you. Insurance lasts for 180 days from the date of purchase with your credit card.

Insurance cover ends before the term if within these 180 days your credit card expires and isn’t renewed or replaced.

Insurance coverage territory

The insurance is valid worldwide. It means that purchases made with a credit card in both Latvian and foreign online stores and places of trade will be insured.

What to do if an insurance event occurs

Please inform the insurance provider If P&C Insurance AS Latvijas filiāle as soon as possible about an insurance event. You can submit an application by calling at +371 67338333, in writing on the insurer’s website Application for purchase insurance indemnity (LAT) or by e-mail atlidzibas@if.lv, including:

  • purchase receipt, as well as a receipt or internet bank statement that confirms that you made the purchase with a credit card;
  • an estimate of the repair costs, including transportation costs, made by an authorised repairer;
  • police report, if theft, burglary or robbery has occurred.

If P&C Insurance AS Latvijas filiāle will contact you if it will be necessary to ask for additional documents and evidence, clarify information about the circumstances of the insurance event, the amount of losses and possible liable persons, or agree on the possibility to inspect the scene or damaged property.

Insurance indemnity limit

  • Annually – 4000 euros
  • Per insurance object – 1000 euros
  • Per insurance event – 2000 euros
  • Per single insurance event for special objects – 400 euros
    The exact list is available in the Clause 32 of the Insurance terms and conditions

A deductible of 30 euros is applied per each insurance indemnity.

Payout of the insurance indemnity

After receiving all the necessary documents, a specialist of If P&C Insurance AS Latvijas filiāle will make a decision on the indemnity within 10 working days. You will be notified in writing about the decision.

The insurance indemnity will be transferred to your SEB current account by If P&C Insurance AS Latvijas filiāle. A deductible of 30 euros will be deducted from the insurance indemnity. The amount of indemnity depends on the condition of the item:

  • if it’s reasonable and economically viable to repair the item, the compensation is based on the repair costs, including the necessary and reasonable transportation costs;
  • if the item cannot be repaired or it’s not economically viable, or the item is stolen, the compensation is based on the purchase price of the item.

Insurance terms and conditions for purchases with credit cards (LAT)

What to do if an insurance event occurs (LAT)

Priority Pass

Priority Pass is the world's largest business lounge programme of independent airports that gives you access to the business lounges of 700 airports in five continents, enabling you to enjoy peace, quiet, and refreshments.

With Mastercard World Elite, you can use business lounges included in the Priority Pass programme four times a year at no additional cost (opportunity to use the business area for one person four times a year or for two people twice a year or for four persons once a year).

In order to enjoy the privileges of a business lounge, register your Priority Pass card at the entrance.

Business lounges are listed on the website PriorityPass.com/Lounges

The website also offers mobile applications that provide detailed information on the lounges for download:

  • Apple (iPhone and iPad)
  • Android

Find out about the available options directly at the airport or by sending an SMS with the three-letter airport code to +44 7624 809977. You will find the airport code on your flight booking information and boarding card.

Priority security check at Riga, Tallinn and Vilnius international airports

You can save your time with the Mastercard World Elite card by using priority Riga, Tallinn and Vilnius airport security check – Fast Track.

The invitation for priority security check in Riga airport can be collected at the special terminal in front of Check-in area. In Riga airport you can print two priority security check invitations over a 24 hour period.

In Tallinn airport swipe your Mastercard World Elite card at the terminal before priority security check.

In Vilnius Priority security check point is located on the left from the common aviation security check point on the first floor of the Departures.

Travel agent

As a customer of SEB banka and holder of Mastercard World Elite, in cooperation with Estravel Latvia insurance company, you are entitled to special offers and services:

  • Special travel offers that are regularly developed for Mastercard World Elite card holders
  • Flight and hotel bookings
  • Travel consultant
  • Additional services – purchases and booking of tickets for concerts, sports events, cultural and art events according to ticket availability
  • 24/7 travel support and emergency assistance
  • 100 % discounts on commission fees for Estravel Latvia services

You will find the contact telephone number of Estravel Latvia on the World Elite information card.

If you already are a customer of SEB, you can apply for Mastercard World Elite credit card via the internet bank. If you are not a customer of SEB, you can apply for the credit card at any branch of SEB, taking along your passport or ID card.

Applications for credit card are reviewed individually. You will receive an answer about your options to use Mastercard World Elite credit card in the internet bank and via SMS.

You will be able to receive the credit card at SEB branch within 5 business days.

If the card will not be received and activated within 4 weeks after it is made, it will be closed.

Along with Mastercard World Elite you will receive Priority Pass membership card, travel insurance, and information about your privileges.

The card is valid for 4 years. For your convenience, you can opt to receive the renewed cards by mail.

Receiving the card by mail

To receive the renewed card by mail, please update your contact information in the internet bank or branch. You will receive the renewed card at the end of the month. PIN code of the card will be the same as the last one.

Card must be activated within 4 weeks in the internet bank, ATM or by calling +371 26668777.

Application form Terms and Conditions

Mastercard World Elite includes the following services of Mastercard and partners of AS SEB banka: Concierge, Priority Pass, Fast-track Security Control, Travel Insurance. Changes in the list of services provided by Mastercard and its partners, as well as changes in the list of services provided by AS SEB banka partners, can be made without prior notice. AS SEB banka informs the Customer of such changes by sending a notice to the Customer's Internet bank within three business days after receipt of the respective information.

Services Fees
Fee for preparing a card/additional card 35.00 EUR
Fee for use of the card/additional card (per month)1 35.00 EUR2
Replacing a card/additional card 35.00 EUR
Commission for purchase in Latvia and abroad Free of charge
Cash withdrawal in another bank 2%, min 4.00 EUR
Cash withdrawal at ATMs 2%, min 4.00 EUR
Cash withdrawal at business operators' outlets 2%, min 4.00 EUR
Cash deposit at SEB bank’s ATM:
   •  up to 6,000 EUR within one calendar month for all customer's accounts Free of charge
   •  upon exceeding monthly credits of 6,000 EUR for all customer's accounts 0,1% of transaction amount
Fee per 1 person visiting the airport executive lounge (as part of Priority Pass Program)3 30.00 EUR
Changes in the credit card agreement (submitted to the branch) 10.00 EUR
Changes in the credit card agreement (submitted in internet bank)4 Free of charge
Reviewing an application of credit limit increase 10.00 EUR
Services I Interest-free credit limit II Credit line III Fixed payment5
Fee for the used credit limit (per year) 0% 21% (1,75% per month) 24% (2% per month)
Monthly repayment amount 100% 5% Fixed in compliance with the agreement
Late payment interest (per year) 36% (3% per month)
Contractual penalty (per year) 36% (3% per month)
Services Fees

Others charges and terms related to Mastercard World Elite

Fee for sending a card/additional card by mail in the territory of Latvia Free of charge
Fee for sending a card/additional card to abroad 6.00 EUR
Reviewing a complaint6, 7 Free of charge
Change of PIN code in SEB bank’s ATMs Free of charge
Fee for unblocking PIN code of a card in SEB bank’s ATMs, if the PIN has been entered incorrectly for 3 consecutive times while using POS terminal Free of charge
Change of card transaction limit within SEB bank's standard limit (branch)8 5.00 EUR
Change of card transaction limit above the standard maximum limit set by SEB bank8 10.00 EUR
Consideration of a loan application Free of charge
Checking the account balance through ATMs of:
   •  SEB bank Free of charge
   •  other banks in Latvia 0.45 EUR
   •  other banks abroad 1.00 EUR
Fee for urgent card issue9 30.00 EUR
Surcharge on currency exchange when the currency of the card’s main account is not that of the transaction currency10 3%


The limit of transactions within one calendar month includes purchased and cash withdrawal transactions of 15,000 EUR.

Total cash deposit limit in ATMs with all customer’s cards is 7,000 EUR per month.11

For other services (current account maintenance, transactions in the account, processing of the customer’s documents etc.) which SEB bank provides to the customer in relation to payment card servicing, the customer pays in accordance with SEB bank’s General Price list for individuals.

A maximum of 200 banknotes can be deposited in an ATM in a single deposit transaction.



1 Charged starting from the second month of using the card/additional card.

2 Includes travel insurance, Fast-track Security Control at the Baltic airports, Mastercard Concierge services, and ICLP programme.

3 Four free-of-charge visits to the airport executive lounge (as part of Priority Pass Program) during a year.

4 Except increase of the credit limit.

5 From December 2017 new cards with a fixed payment refund scheme are not offered.

6 If processing of the complaint involves obtaining documentary proof of transactions, then a fee will be charged to the amount of the actual cost of the service.

7 Application shall be deemed received by us:
    •  on the current working day if the application is submitted and received before 16:00;
    •  on the next working day if the application is submitted after 16:00.

   In case working day is shortened according to the law, the above deadline shall be one hour prior to end of the shortened working day.

8 Includes changes in POS, ATM and monthly spending limits.

9 If the card is ordered on business day by 12:00, it will be available at the Rīdzene branch on the same day after 16:00. If the card is ordered after 12:00, it can be received at Rīdzene branch on the next business day after 16:00.

10 Information about exchange rates is available on the home page of International card organizations

11 SEB bank has the right to unilaterally reduce or increase the cash deposit limit upon evaluation of the Customer's business and personal activities.


  • +371 26668777
    +371 67779988

    Block payment card and internet bank


    Other questions

    Private customers

    Mon - Fri 08.00 - 18.00

    Business customers

    Mon - Fri 08.30 - 18.00


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