SEB encourages the remote use of the banking services; customers on-site will be served in the “green mode”

In view of the restrictions imposed by the government and with regard to the general health of the population, SEB will offer services to its customers in the so-called “green mode” as of Monday, 11 October. This means that all staff serving customers on-site will be vaccinated against COVID-19 or recovered from it. Banking services in branches are available only for people with certificate that confirms Covid-19 vaccination or recovery from illness.

At the same time, SEB bank reminds that almost all necessary banking services can be received remotely – we invite people to carefully evaluate the need for a face-to-face consultation. If customers do not have the opportunity to solve the situation remotely, we kindly ask to contact the bank and together we will definitely find a solution to the specific need.

“Currently, most banking services are available to customers remotely - in the internet bank or by communicating with a consultant in a video consultation. We therefore urge customers to carefully consider the need for a face-to-face visit to the bank. For the small percentage of clients that we still meet in person, we offer services by pre-booking. This means that people can choose the time that is most convenient for the visit without waiting in line. This is a very successful practice that our clients appreciate, and we will continue it for the long term. If there is an urgent need to resolve the matter in person, customers can feel absolutely safe in SEB bank branches, because all employees who serve customers in person are vaccinated or have recovered from COVID -19,” explains Arnis Škapars, Member of the Management Board of SEB.

Due to government's decision to declare a state of emergency from Monday, October 11, on-site banking services are available for people who have been vaccinated or recovered from COVID-19 only. In case of emergency and urgency, when it’s not possible for the unvaccinated person to get servises remotely, it will be possible to serve customer in branch, but strictly observing all epidemiological safety requirements. 

Customers who have a valid in-person appointment will be contacted individually to discuss how to obtain the services they need.

Video meeting

During the video meeting, SEB bank's customers can receive information about various financial and banking services they use on a daily basis, such as money transfers, payment cards, authentication tools and others. During the video meeting, it is also possible to make changes to contracts and limits, as well as discuss issues related to savings, including retirement planning and insurance, and receive advice on home financing. More about SEB video meeting and how to apply for advice.

Cash withdrawals from ATMs and at points of sale (POS)

According to government's decision starting October 11 shopping centers will have to organize separate flows for people who have been vaccinated against Covid-19 or recovered from it and for those who have not been vaccinated or have been tested. Depending on how the shopping centers will handle this, it may mean limited access to SEB ATMs located in the shopping centers.

Currently, 118 ATMs for cash withdrawal and 92 ATMs for cash deposits and withdrawals are available in SEB network throughout Latvia. Some of them are located in shopping malls, shops and other premises. We invite you to follow the current information about the organization of the flow of visitors in specific shopping centers. A list of ATMs is available on SEB webpage. 

SEB customers can withdraw cash at all Swedbank ATMs free of charge. Additionally, SEB customers can withdraw cash also from almost 250 different POS throughout Latvia. Most of them are small shops in Riga and in the regions. At POS it is possible to withdraw up to 100 euros at a time when making a purchase. A list of POS, where cash withdrawal is available, is on the SEB webpage.