When changing your personal identification number or given name/surname, there are some important nuances to consider with regard to the continued use of banking services. We have compiled the most important information that will enable you to continue using SEB services after changing the personal details without problems and restrictions.
How to inform the bank about changes in personal data
For the convenience of customers after changing their given name/surname or personal identification number, SEB offers the possibility to submit a copy of the new identity document remotely. This can be easily done on the E-document signing site by selecting the type “Customer data” and the subtype “Passport or eID card issued in Latvia” or “Foreigner ID document”.
For the bank to be able to accept a copy of your identity document, you must confirm it with a qualified Smart-ID or eID card and meeting the following criteria:
- Document must be visible in full size. For example, a corner of the eID card or passport must not be missing in the image.
- The information and your image must be clearly visible in the document. We recommend taking in a room with good lighting.
- The eID cards needs to be photographed from both sides. On the e-documents site, you can upload images of both card sides as separate documents.
- Other items or persons must not be visible in the image. We recommend taking a picture, for example, by placing the identity document on the table.
Once the document is uploaded and confirmed with a qualified Smart-ID or eID card, SEB will automatically register changes to the data. However, it should be noted that the customer is required to take some additional measures in order to continue using SEB services without problems or incidents.
Updating customer data in the internet bank
If your personal data (given name, surname, personal identification number) have changed, please check other information provided in the SEB customer data questionnaire: the declared place of residence, phone number, email, place of work, etc.
Updating the data helps to meet the requirements of various laws and regulations and enables the bank to contact you promptly if necessary and send important banking information to the current address.
To review and update customer data, log in to the internet bank and open the section “Other/Settings” – “My data”. Press the “Confirm Data” button to save your changes to the data questionnaire.
New payment card
The payment card can only be used by the cardholder, i.e., the person whose given name and surname is indicated on the card. If your given name and/or surname has changed, you must order a new payment card and/or credit card with your current given name and surname.
You can order a new debit card in the internet bank and receive it by mail. Open the internet bank section “Accounts/Cards” – “New card”. Select a debit card and press the “Apply” button. In the “Cardholder information” section, enter your current personal information, specify the recipient address and confirm the order for a new card using an authentication tool.
You will receive your new card in about four business days. When you receive and activate the card, close the previous card in the internet bank or mobile app so that no commission is charged for using the additional card. Please note that a commission will be charged for making a new payment card in accordance with the Price list.
If you use a credit card with a credit limit granted by the bank, you need to replace the card by writing a free form application in the internet bank. You can send the application by opening the “Messages/E-invoices” section in the internet bank and selecting “Letter to bank”. Select “Daily banking” as the subject of your request, enter your current personal details in the message text and indicate that you would like to receive a new credit card under your existing credit card agreement. You will receive your new card in about four business days. Please note that a commission will be charged for making a new credit card in accordance with the Price list.
In case you are a representative of a legal entity, please ensure that the Data questionnaire for legal entities is updated with the latest information about its representatives (persons with signatory rights, major shareholders, ultimate beneficial owners) and payment cards are replaced, if necessary.
Registering a new Smart-ID account
In case of a change of the given name and/or surname or personal identification number, the person is required to change all the documents (including electronic signature) in which the personal identification number assigned to the person in Latvia is indicated. As the Smart-ID application developed by our partner SK ID Solutions is comparable to an electronic signature, you must create a new Smart-ID account with your current personal data.
If a new Smart-ID account with the current personal data is not registered, this authentication tool will become invalid according to the Electronic Document Law. This means that it would not be possible to connect to the internet bank and confirm payments and other activities with Smart-ID.
To resume the use of Smart-ID, you would be required to register a new account using any of the available ways:
- With an eID card or a passport with biometric features.
- With an eID card and card reader.
- With a code calculator.
- With Smart-ID on your previous phone.
- In person at an SEB branch.
Registering a Smart-ID account is described in more detail in the section on Smart-ID of our website.
Connecting to the mobile app
In order for the SEB mobile app to display your correct given name and/or surname, you must log out of the app completely and then log in again.
To log out of the app completely, open the app and select the “More” section in the bottom right corner of the screen. Then press the “Log out” button. On the next screen that asks you to connect to the app using your PIN or biometrics, press “Log out” again. Then connect to the app again using one of the authentication tools available to you.
