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Customer Lifecycle Operations

 

We strive to ensure smooth and safe customer lifecycle throughout SEB.

Each team takes care of a different part in the customer lifecycle. Our daily tasks include performing data maintenance in SEB systems, ensuring transaction and customer screening against the sanction lists, and making sure that all customers are charged correctly for the services they receive. Additionally, we provide data that is used in execution of credit and investment processes, analysis of our clients and various other areas.

 

 

Qualities we value

 
  • Curiosity

  • Client-oriented
    approach

  • Critical thinking

  • Willingness to cooperate

  • Passion for innovation

  • IT-oriented mindset

 

Competence is our priority

World-class performance requires competence in multiple areas. Our department aims to develop versatile specialists by providing all-round trainings to newcomers and on-demand sessions to current employees. These training events range from a crash-course on a certain customer segment or neighbouring department routines to language courses and more.

 

Global scale

Providing operational services and client support for SEB sites across the globe.

 

 

Laima
Process Area Specialist
 
A few years ago, I joined Client Data Management as a junior, and now I support my team in complex issues and cases and implement new procedures and instructions. I love the days when I have some productive meetings with positive people and get a chance to enjoy our famous Fikas in the afternoon. The friendly and international environment of SEB Global Services is perfect for a workplace, and if you have willingness to succeed, great mentors and attentive managers are there to help you.
Laima
Process Area Specialist
S|E|B

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