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What should be done when an insurance event occurs?

To apply for the insurance indemnity, you need to submit following documents:

  • indemnity application;
  • medical and other documents proving the fact of the insured event.

It is possible to submit documents:

1. In case of injury and illness

  • online

It is possible to apply for remuneration here. You can submit medical and other documents proving the fact of the insured event by e-mail .

  • applying in person

You can submit medical and other documents proving the fact of the insured event at any SEB branch, taking your personal ID document with you (passport or ID card). If a child is insured, it is necessary to present a child's birth certificate.

2. In the case of the death of an insured person or unemployment

  • applying in person

You can submit medical and other documents proving the fact of the insured event at any SEB branch, taking your personal ID document with you (passport or ID card). If a child is insured, it is necessary to present a child's birth certificate.

For more information, please call 67079800 on working days from 9:00 till 17:00 or visit any SEB branch.

Please read the Indemnity Process (LV) to find out how to apply for Travel Insurance indemnity.

Documents proving the insured event

Case of death

  • Death certificate.
  • A document confirming the cause of death - a document issued by a medical institution indicating the cause of death or a statement from the Registry Office about the cause of death.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents, extracts from an outpatient and / or hospital patient's medical card.

Instant life insurance benefit

  • Death certificate.

Critical illness

  • A document issued by a medical institution stating the full diagnosis, the date of the diagnosis, the treatment used, the medical history.
  • Results of tests confirming the diagnosis.
  • Extract from the hospital.

Total and permanent disability

  • Decision of The State Medical Commission for the Assessment of Health Condition and Working Ability for the determination of invalidity and incapacity to work.
  • A document issued by a medical institution stating the full diagnosis, the date of the diagnosis, the treatment used, the medical history.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Permanent trauma

  • A document issued by a medical institution confirming the accident and stating the diagnosis, the treatment used, the course of treatment.
  • Results of tests confirming the diagnosis.
  • Extract from the hospital.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Light trauma

  • A document issued by a medical institution confirming the accident and stating the diagnosis, the treatment used, the course of treatment.
  • Results of tests confirming the diagnosis.
  • An extract from the hospital, if hospital treatment was needed.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Accidental daily allowance

  • The certificate of incapacity for work issued by a medical institution in accordance with the procedure prescribed by the laws of the Republic of Latvia (an equivalent document to the certificate of incapacity for work for non-Latvian workers). You can receive an incapacity note in the e-health system by logging into the portal www.eveseliba.gov.lv.
  • A document issued by a medical institution confirming the accident and stating the diagnosis, the treatment used, the course of treatment.
  • Results of tests confirming the diagnosis.
  • An extract from the hospital, if hospital treatment was needed.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Disability as a result of an accident

  • Decision of The State Medical Commission for the Assessment of Health Condition and Working Ability for the determination of invalidity and incapacity to work.
  • A document issued by a medical institution confirming the accident and stating the diagnosis, the treatment used, the course of treatment.
  • A document from the hospital, if hospital treatment was needed.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Temporary disablement (loan payment insurance)

  • The certificate of incapacity for work issued by a medical institution in accordance with the procedure prescribed by the laws of the Republic of Latvia (an equivalent document to the certificate of incapacity for work for non-Latvian employees).
  • A document issued by a medical institution confirming the accident and stating the diagnosis, the treatment used, the course of treatment.
  • Results of tests confirming the diagnosis.
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.

Lasting incapacity for work (loan payment insurance)

  • A document issued by a medical institution stating the full diagnosis, the date of the diagnosis, the treatment used and the medical history.
  • Results of tests confirming the diagnosis.
  • A document from the hospital.

Involuntary unemployment (loan payment insurance)

  • Statement from the State Employment Agency on the granting of unemployment status.
  • Statement from the State Social Insurance Agency regarding the granting of unemployment benefit.
  • A statement issued by the State Social Insurance Agency regarding the compulsory social insurance contributions paid for the last 6 (six) months before the date of termination of the employment relationship.
  • The document, on the basis of which the employment relationship was terminated.
  • The employment contract with a company, in which the employment relationship was terminated.
  • Documents for the continuing of unemployment.
    In order to receive each subsequent indemnity, if the involuntary unemployment continues, you must submit a Statement from the State Employment Agency regarding the status of the unemployed.
 

The disbursement of indemnity is transferred to the beneficiary's bank account within 30 business days, but no later than it is specified in the regulatory laws of the Republic of Latvia, after all of the requested documents have been submitted.

Contacts

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