You can view the e-invoice in the internet bank as soon as seller has forwarded it to the bank. Please contact the seller in case you have not received any e-invoice.

If you have not received an e-invoice, please contact the seller. There may be several reasons, but the most common and their solutions are:

• In the internet bank section Payments – E-invoices – My agreements, make sure that all data in the e-invoice application are correct and the bank account you specified is not closed.
• Some merchants only allow e-invoices to be received by customers who have signed an agreement with them, but this cannot be verified in the internet bank. If you have applied for another person's e-invoice, contact the invoice sender and ask if the seller provides e-invoices to third parties.
• Some sellers start sending e-invoices not the next month from the date of e-invoice application, but a month later. For example: if you applied for an e-invoice on August 19, the seller will issue the first e-invoice for September, and you will receive it only in October.

By applying for the e-invoice with automated standing order service, you will have the possibility to choose one of the following e-invoice payment days*:

• Two days after receiving e-invoice;
• On the due date specified in the e-invoice;
• On a particular date each subsequent month if the seller offers such an option.

* 08.30 pm is the last possible time for the e-invoice payment on the day you have chosen. Please provide the necessary amount of money in your account in advance.

• Check if the due date in the e-invoice with automated standing order has come. Check if the amount of the received e-invoice does not exceed the daily/monthly limit specified by yourself.
• Check if your account had sufficient funds on e-invoice payment due date.

• If the e-invoice with automated payment order has not been executed yet, you may cancel it without terminating the agreement for e-invoice with automated payment order.
• If the e-invoice has already been paid, you may initiate the standing order withdrawal procedure in accordance with the price list of the bank's services.

The daily limit is the maximum amount that the bank may pay towards the e-invoice forwarded to you. Conversely, the monthly limit is the maximum amount that the bank may use during the period of one calendar month to make payments towards the e-invoices of each particular seller.

If the E-invoice with automated standing order agreement allows for partial payment, the e-invoice will be paid up to the amount of money in your account at the time of the last possible payment.