• Prior to carrying out authorisation make sure you are on the official internet bank page – https://ibanka.seb.lv.
• View your account statements regularly.
• Never tell anyone about your transactions and the account balance.
• Do not email your identification data; do not not reply to email letters supposedly sent on behalf of the bank requesting you to send your identification data (user ID, access codes, PINs, passport data) or other personal information. If you have any doubts regarding any emails with the information of such nature received, contact us, calling our 24/7 infoline on +371 26668777 and make sure about the authenticity of the information received.
• For additional security, you can subscribe to the SMS bank service enabling you to learn about transactions in your account. For example, you can subscribe to receive a text message on money transfers from your account to be notified each time the money is deducted or transferred from your account.

• The only place to enter your internet bank codes are the SEB internet bank page https://ibanka.seb.lv. When making a purchase or logging into websites such as latvija.lv, you should be redirected to https://ibanka.seb.lv where you would be required to enter your authorisation data (in order to make sure that you are on the official SEB internet bank website). Never indicate your customer number, internet bank user code, password or other data in any other website, email or a social network. If you are suspicious of an electronic service provider or the device from which you are working, stop the activity immediately. Please notify us of each instance when somebody is willing to find out this information.
• Make sure that nobody can watch you as you are entering the security data.
• Make sure that authentication tools are available only to you.
• Subject to logging in successfully or confirming the payment, the system may not require the same code repeatedly. If that happens, make sure you are in the environment of a certified website.
• Note that there are two types of authorisation means:
  • Access codes that need to be entered to connect to internet bank;
  • Authorisation codes used to confirm payments or changes via internet bank.
• If the same security codes are being requested in the event of a successful authorisation or in confirmation of the service, your computer may have been infected or somebody is attempting to defraud you. In such cases you should immediately:
  • End the internet bank session by pressing “Exit”.
  • Contact the bank regarding that on +371 26668777 and request blocking of your internet bank.

• Before you enter internet bank access data, we encourage you to make sure that you are using the officially registered and certified internet banking website, i.e., make sure about the security of the created communications channel.
• In order to do so, you should check the certificate of the website, by clicking on the key pictogram , which most often can be found in the address field of the internet browser software.
• The certificate should specify the correct address of the internet banking: ibanka.seb.lv, the issuer organization of the certificate: VeriSign, Inc., as well as the validity term.

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• To block the code calculator, you must call our 24/7 infoline immediately on +371 26668777.

• If your phone is lost or stolen, Smart-ID is protected by the PINs known only to the user, so the phone finder will not be able to use Smart-ID, nor will he/she be able to access the phone owner's bank account.

• When checking emails and social media, beware of emails with attachments or clickable links sent by unknown people. Never click on a suspicious link nor open attachments because they can contain viruses capable of stealing information or damaging devices.
• Do not visit suspicious websites. Viruses are mainly spread through unsecure websites, emails and file sharing programs.
• Do not use online services in public places, on WiFi networks not protected with passwords or in places where you are exposed.
• Do not use internet bank nor make any payments with cards from unknown or suspicious computers because they can save the codes entered by you.
• Before you make a purchase from an unknown online shop, search for any customer reviews regarding it using Google or use any other Internet search tool.
• If you do not make large purchases on a daily basis, change the transaction amount limits via internet bank and increase the limit only if necessary.
• Install a legal and reliable antivirus software and regularly update the software.
• Regularly update your Internet browser.
• Update the operating system of your computer, because hackers regularly find ways to bypass built-in security systems. Do not use outdated versions that are no longer maintained, such as Windows XP or Internet Explorer 6.
• If a virus has been identified or offers to install suspicious software start appearing, stop the work you have been doing and log out of internet bank. Using an antivirus software, scan for viruses, and contact your IT support, if necessary.
• If you see that the carrying out of activities via internet bank takes too long or if after the entering of a code a message about technical problems appears, it means that your computer may have been infected. Notify the bank thereof immediately via the 24/7 infoline on +371 26668777.

• Like many traders in Latvia and elsewhere in the world, SEB bank uses the online purchase security system 3D Secure developed by VISA and Mastercard for online purchases. This security system performs an additional checking of the identity of the cardholder and ensures that the card data are particularly safeguarded in the online environment.
• At the traders’ using this security system (which will be evidenced as Verified by VISA and Mastercard logo SecurCode logos), in addition to the payment card data, you will be required to enter the internet bank data, i.e., your user code, password, and access code.
• You can connect to internet bank at any branch of SEB bank.