Vision, mission, strategy
Our vision
To deliver world-class service to our customers.
Our mission
We believe that entrepreneurial minds and innovative companies are key in creating a better world. We are here to enable them to achieve their aspirations and succeed through good times and bad.
Our core values:
- Customers first: We naturally put our customer’s needs first, always seeking to understand how to deliver real value
- Commitment: We are personally dedicated to the success of our customers and are accountable for our actions.
- Collaboration: We achieve more working together.
- Simplicity: We strive to simplify what’s complex.
Our core values are reflected in our daily work: our behavior, work, attitude towards customers, colleagues, managers and the public.
Our operational strategy
In order to reach its long-term targets, SEB has formulated a strategy named "Road to Excellence". Key priorities within this plan include intensified interaction with its attractive customer base, a strong commitment to reach superior productivity and quality, increased integration of SEB's organization and focused growth within core areas of strength – primarily corporate and investment banking, private banking, wealth management and unit-linked insurance.
SEB will focus on segments, products and markets where it clearly can add value to its customers.
Financial targets
SEB aims to be the leading bank in Northern Europe in terms of:
- financial performance
- customer satisfaction within its chosen segments
Leadership in financial performance is defined as:
- achieving a higher return on equity compared with relevant North European peers
- reaching sustainable and profitable growth
In addition SEB targets an AA rating and a long-term Tier 1 capital ratio target of 10 per cent, when Basel II is fully implemented without transitional floors.