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Customer survey on loans and leasing

1. Have you taken any loans in the past five years, like a mortgage loan, a consumer loan, or leasing?

Questions about the mortgage loan

2. Have you taken a mortgage loan in the past five years?
3. What company did you choose to provide your latest mortgage loan?
4. What was important to you when deciding which company's mortgage loan offer to take?
5. How would you rate your overall experience with applying for and getting the mortgage loan?
6. What were the most confusing parts of the mortgage loan process?

Questions about the consumer loan

9. Have you taken a consumer loan in the past five years?
10. What company did you choose to provide your latest consumer loan?
11. What was important to you when deciding which company's consumer loan offer to take?
12. How would you rate your overall experience with applying for and getting the consumer loan?
13. What were the most confusing parts of the consumer loan process?

Questions about leasing

16. Have you taken a leasing in the past five years?
17. What company did you choose to provide your latest leasing?
18. What was important to you when deciding which company's leasing offer to take?
19. How would you rate your overall experience with applying for and getting the leasing?
20. What were the most confusing parts of the leasing process?

Your thoughts about loans and leasing

2. Do you consider taking a loan in the future, like mortgage, consumer loan or leasing?
3. What types of loans you might take in the future?
4. What would be your biggest concerns when applying for a loan?

Final questions

Would you agree to participate in a remote interview about your loan(s)?