Frequently asked questions

1. SEB bank provides the US dollar payment service only to persons and companies that have declared place of residence or company registration in Latvia. The bank will not be able to make payments in US dollars to other customers due to restrictions imposed by intermediary bank(s). Please note that the payment could be returned in case the beneficiary of the payment is not acceptable for the intermediary bank.

For your convenience we advise you to make international money transfers or receive incoming payments in SEB bank in euros or to execute payment orders in US dollars through a bank in the country of your of residence or company registration.

2. In accordance with the international sanctions, mutual rules of corresponding banks and SEB internal policy, it is fully restricted to make/receive international transfers to/from countries listed below:

• • Iran (IRN)
  • North Korea (PRK)
• • Syria (SYR)
  • Sudan (the Republic of) (SDN)
• • Cuba (CUB)
  • Crimea region of Ukraine

3. In accordance with the international sanctions, mutual rules of corresponding banks and AS SEB Banka internal policy in sanctions risk management, it is possible that there could be certain limitations for making/receiving international transfers to/from countries listed below:

• • Afghanistan
  • Armenia
  • Azerbaijan
  • Belarus
  • Bosnia & Herzegovina
  • Burundi
  • Central African Republic
  • China
  • DR Congo
  • Egypt
  • Guinea (Republic of)
  • Guinea-Bissau
• • Haiti
  • Iraq
  • Lebanon
  • Libya
  • Mali
  • Moldova
  • Montenegro (Yugoslavia)
  • Myanmar (Burma)
  • Nicaragua
  • Pakistan
  • Russia
  • Serbia (Yugoslavia)
• • Somalia
  • South Sudan
  • Tunisia
  • Turkey
  • Turkmenistan
  • Ukraine
  • United Arab Emirates
  • Venezuela
  • Yemen
  • Zimbabwe

 
Improved exchange rate, starting from amount of 10,000 EUR or its equivalent in another currency, may be applied during the working hours and standard exchange rate is applied - during non-working hours.

The Bank's working time (including the time when receiving of payments are canceled, if it is set at the end of the working day) is shortened by one hour on pre-holiday days.

¹ Transfer to a deposit account is free of charge.

² If the payment order does not indicate the recipient's IBAN account, the payment will be processed as a Standard cross-border payment. The correspondent bank and/or beneficiary bank can charge additional fee to be collected from the Customer for the payment processing.

³ Payment in euro to the European bank (a bank located in an EU member state (including its autonomous territories), Iceland, Liechtenstein, Norway, Switzerland, San Marino, Monaco or Andorra).

⁴ If bank can process payment order as instant payment it will reach beneficiary account generally within 10 seconds – instant payments are executed every calendar day, including Saturdays, Sundays and national or public holidays.
  Instant payment processing is available only for payments initiated via electronic channels (internet bank and mobile application), if they meet the following criteria: payment amount is up to 15,000 EUR, beneficiary bank is participant of instant payment system, and there are no other obstacles for instant payment processing .

⁵ The moment of suspending of accepting payment orders – the time on the Settlement day, after which the received Payment orders are considered to have been received on the next Settlement day.

⁶ Only in the Eurozone (zone in which the euro is introduced as the currency of the European Union).

⁷ Payments in foreign currencies to other banks in Latvia are processed like cross-border payments.

⁸ Payment order with commission fee type SHA - the commission fee of SEB bank is covered by the Customer, while all commission fees of correspondent banks and the recipient bank related to the payment are covered by the recipient. SEB bank sends the payment to the correspondent bank or recipient bank with the instruction SHA in the Details of Charges SWIFT notification field. Correspondent banks or the recipient bank have the right to withhold the commission fees from the transferred amount before or after depositing the funds in the recipient’s account.
  Payments to banks in the European Economic Area as well as in Switzerland, Monaco, San Marino and Andorra in any currency are only accepted if the commission fee type is SHA. If the Customer specifies the commission fee type OUR for such payment, payment order will be rejected.
  Payment order with commission type OUR - the commission of SEB bank, as well as all commissions of the correspondent bank and recipient bank related to performance of the transfer are covered by the Customer. SEB bank sends the payment to the correspondent bank or beneficiary bank with indication OUR in the respective SWIFT message area Details of Charges, instructing the beneficiary bank to pay the transfer amount to the recipient. This provision limits the liability of SEB bank. SEB bank is not liable if the correspondent bank or recipient bank has failed to adhere to the instructions given by SEB bank or if the credit transfer has not been received in full due to other reasons not controlled by SEB bank. SEB bank has the right to withhold the commission fees claimed by the recipient bank or otherwise related to the payment from the Customer’s account without acceptance.