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Frequently asked questions about making purchases, using 3D Secure system

What is necessary to shop with sellers who use security system 3D Secure?

You need Internet bank data – user code, Smart ID or Digipass code.

How to become user of Internet bank?

You can apply for Internet bank at any SEB bank branch.

Will card user have to enter Internet bank data, if Internet shop has not introduced security system 3D Secure?

No, in this case Internet bank data will not be required.

Is the bank charging any commission for using this security system?

No.

Will Internet bank be blocked, if the client tries to confirm purchase by entering wrong data 5 times in a row?

Will Internet bank be blocked, if the client tries to confirm purchase at the seller, who uses this additional security system, by entering wrong data 5 times in a row?

Yes, and these times will be accumulated also, if the client will enter this data wrongly on Internet bank and afterwards when using Internet shop identification.

How can a card user make sure that data is requested by SEB bank?

Screen that matches with Internet bank visual identity, address by card user's name as well as Verisign Secured certificate will serve as confirmation that the data is entered into the bank web site.

Do all Internet shops use security system 3D Secure?

At the moment all Internet shops do not use it, but the number of sellers, who would like to confirm secure card transactions and use the mentioned security system, is growing. At the moment this security system is being used by, for instance, airBaltic, Forum Cinemas, Biļešu Serviss, If Latvia and others.

 

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