More than half of clients receive their renewed payment cards by post

SEB in Latvia was awarded with the status of a family-friendly entrepreneur. This status is given by the Ministry of Welfare of Latvia and it demonstrates that the policies and services of the company are friendly to staff, children and families.

During 2014 the number of those clients who receive their renewed payment cards by post in their mailbox instead of going to bank's branch has continued to grow. In total, last year 54% of SEB bank's clients received their renewed payment cards by post.

In 2014 SEB bank produced and delivered to its clients more than 120 000 renewed payment cards. 65 000 of these cards were mailed by the bank to clients' place of residence and 56 000 cards were picked up by clients at bank's branches.

Ieva Tetere, Member of the Board of SEB Latvia: "It is convenient and safe to receive renewed payment card by post. We can see that clients appreciate it and this trend is yet another proof that requirements for a high quality of service increases. Customers are willing to receive competent advice from bank's specialists on complex financial issues, while everyday services such as card processing or payments could be solved by more convenient solutions like ones in electronic environment."

SEB bank retains the previous PIN code for renewed payment cards. Therefore, if the client has decided to receive the renewed card by mail, the bank will mail only the card. PIN code will not be mailed. To start using the card client has to activate it in his internet bank, in a SEB ATM or by calling bank's Client centre. SEB offers the opportunity to receive renewed payment cards by mail since July 2012.

SEB Latvia has issued around 570 000 payment cards. For client's convenience, from March this year SEB issues new MasterCard payment cards with a prolonged validity term of four years.