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Acceptance of payment cards on the Internet
Settlements on the Internet become increasingly popular among customers not only worldwide but also in Latvia therefore SEB banka regularly follows the newest trends and offers you the opportunities to increase your competitiveness by offering customers to make settlements directly on your homepage.- SEB banka ensures servicing of MasterCard, VISA, VISA Electron, and Maestro international payment cards issued by any bank, on Internet shop of your company;
- SEB banka Internet purchase servicing solution ensures 3D Secure security system from VISA or MasterCard,which is certified and fully corresponding with the requirements of international payment card organisations VISA and MasterCard for secure settlements by payment cards on the Internet.
Technical support and additional information about services and security thereof is provided by SEB banka co-operation partner First Data Latvia.
Advantages and benefits to a company, which ensures servicing of payment cards in its Internet shop:
- Increasing number of customers. Any payment card user can purchase a commodity/service.
- Increasing turnover of a company. Customers with payment cards often make impulsive purchases and, on average, spend more than for purchases in cash.
- Convenience. For a company: convenient control and bookkeeping of its revenues because money paid for purchases is automatically transferred to an operating account of the company. For customer: ordering and payment for a commodity or service in convenient time and place.
- Satisfied customer. By giving a free choice to its customer: to make settlement with a payment card or to use another method of settlement, the company gives honour and shows care of its customer.
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Conditions for Commencement of Cooperation
The Company has completed "Internet Trader's Application Questionnaire" and sent it to the e-mail address: ecommerce@seb.lv.
The company has opened a bank account in SEB bank.
An agreement has been signed between the company and SEB bank on servicing payment cards.
An agreement has been signed with First Data Latvia on "Establishment of Connection to IBIS Server and its Maintenance", an "IBIS Trader's Agent" module has been integrated in the internet home page.
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Basic requirements for internet trader's home page
The trader's e-shop is obligated to maintain the following information:
- The company's full name, registration number, e-mail address, the country represented by the company, as well as the trader's name that will appear in the customer's card account statement;
- Conditions of home page usage and purchase payment (either at the moment of payment, or directly before the purchase payment);
- The procedure in which the customer returns the goods and receives a refund of the money. Before the purchase payment, the customer's consent must be received;
- A precise description of goods/services and transaction currency;
- Export restrictions, if any, as well as the goods delivery policy;
- Service contact information, including e-mail address and/or telephone;
- Customer data privacy policy and security measures for transmission of card data;
- Colourful card logotypes for the cards with which the customer can make payments.
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Areas with which the cooperation is restricted or prohibited
Areas with restricted cooperation:
- Purchases over the telephone or post;
- Direct marketing;
- Computer networks, software/information services;
- Goods protected by copyright (including brand names);
- Non-prescription medications (including food additives, vitamins);
- Gambling and lotteries (only for companies which are under the supervision of state and municipal institutions);
- Tobacco articles, tobacco.
Areas with which cooperation is prohibited:
- Prescription medications;
- Electronic commerce traders (electronic money);
- Escort service;
- Services of adult content;
- Traders of adult video recordings;
- Goods/services prohibited in the legislation of the Republic of Latvia.
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Payment card area's Data security standard
Payment card area's Data security standard is the minimum security requirements which should be complied with by anybody performing card transaction processing, storage and transmission. This standard has been introduced by payment card organizations with the purpose of decreasing risks related to rapid development of technology. Payment card area's Data security standard is publicly available on the internet: www.pcisecuritystandards.org.
Internal control – follow what is happening in the server itself and what is done by your employees!
About 80% of all fraud cases have involved the company's current and/or former employees.
Separation of duties and liability, regular survey of access rights, development of internal procedures and main measures of implementation by which these risks can be reduced.
Other security measures (separation of data bases, use of break-in warning systems, etc.).
Ensuring of compliance with the payment card data security standard set by VISA, MasterCard:
Level
Trader
Requirements
1.
More than 6M card transactions per year or a card data theft reported at a trader.
Once a year – audit carried out by a certified audit company or a completed self-assessment questionnaire done by a certified internal auditor.
Once a quarter – external check of the company's computer network.
2.
1-6M card transactions per year
Once a year – audit carried out by a certified audit company or a completed self-assessment questionnaire done by a certified internal auditor.
Once a quarter – external check of the company's computer network.
3.
20K. - 1M e-commerce transactions per year
Once a year – the self-assessment questionnaire should be completed.
Once a quarter – external check of the company's computer network.
The number of card transactions is calculated once a quarter for each card scheme separately and all card transactions are taken into account (successful ones, refused ones, credit transactions, etc.):
- VISA + VISA Electron + V Pay;
- MasterCard + MasterCard Electronic + Maestro.
Consequences of failure to observe the Payment card area's Data security standard:
Litigation – criminal proceedings instigated on the offences committed, civil claims on covering of losses.
Penalties – payable to international card organizations:
- VISA – a penalty of 10-50K. Euro (depends on the size of the trader) + 30K. Euro per month if prohibited data are stored.
- MasterCard – up to 100K. USD per each offence of a clause of the standard + a penalty 500-250K . Euro (depends on the scope of theft).
Financial liability – all fraudulent transactions with cards committed at the e-trader should be paid by the e-trader, even if the transaction was carried out at another trader:
- VISA – maximum liability 1 million. USD;
- MasterCard – maximum liability is not limited. Additionally, compensation is payable to issuing banks for repeated issuance of cards and customer service in the amount of 3% and additional compensation of 5% if fraudulent transactions were made.
If the trader also kept PIN, the maximum liability is not limited.
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Internet trader's action if fraud has occurred
Immediately report to SEB banka by telephone 8777, 67779993 or e-mail: ecommerce@seb.lv and the Data Processing Centre (company First Data Latvia) on the telephone 67092555 on the known and found cases of fraud.
Apply to the police and cooperate with the accepting bank's security service without hindering the investigation of cases. Follow all instructions and recommendations of fraud fighting specialists to substantially mitigate the investigating process.
E-payment is alternative option for customers to use SEB banka Internet bank "Ibanka" for settlements, instead of a payment card.
